With over 20 years’ experience as an SES officer (1989-2010) in Commonwealth central and line public service departments, Trish Mercer is highly experienced in policy and program formulation. From 2003 to 2010, Trish worked in the Department of Education, Science and Training and its successor the Department of Education, Employment and Workplace Relations, undertaking senior roles in early childhood, schools and student income support and also running for three years the department’s research, analysis and evaluation area.
Trish also had hands-on service delivery experience from 1996 to 2003 as a member of the SES team responsible for establishing the Commonwealth’s joined up service delivery agency Centrelink. As Area Manager, she had direct responsibility for some 1,000 staff in offices across Central and North Queensland and gained extensive experience in delivering innovative services in rural and remote communities, including Indigenous communities.
Trish is now a Visiting Fellow in the Australian and New Zealand School of Government (ANZSOG) at ANU. Her research projects include early childhood, schools reforms and public policy innovation, and she is involved in running public policy workshops in Commonwealth departments.